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Less than a month out of warranty and I now have a dead TV and I agree with the complaints about Toshiba's customer service.I really got the impression that they know this is a problem but really don't care. I have the same problem many others are having with Toshiba.Screen goes blank. Save yourself the headache and the waste of money.DO NOT BUY A TOSHIBA. After I turn it on I briefly see the picture 2 times and then nothing but sound. Many have been fortunate for this to happen before the warranty expires, I did not. At this point I can not even afford to fix it. It was truly a waste of $900.00
I don't recommend buying anything from Toshiba. They had no answer to that question. It has been my experience that Toshiba produces a shabby product and treated me in a shabby way, here's why: On January 23, 2008 I purchased a REGZA 32HL67U32" LCD HDTV (predecessor to the current model)for $720. By the last week in March 2009, the main panel failed and I was told by the repair center that the replacement panel would cost $1,900.I contacted Toshiba and I was told by a customer service supervisor that since the breakdown occurred 15 months after the purchase, they would pay 50% of the replacement part ($950), if I paid the other half, plus labor.Their offer made no financial sense; first of all, why does a replacement part cost nearly 3 times the amount of the original TV. Secondly, using their logic, they could ship me a new TV and save themselves $230.It is clear that by using an artificially high replacement part value, they are dodging responsibility for the quality of their product. The TV is a total loss to me after such a short period of time.I will never do business with Toshiba again.
But then. Now they want to replace the display board - which costs more than the television itself. We purchased our TV almost 1 year ago and at first LOVED it. The problem would correct itself when the TV was power-cycled. I'd really watch the company you buy the TV from. It acted up starting about 6 months in. We called for a repair since the product was still under warranty and it's been more than a month since it broke and we still do not have a suitable fix.
To me its unacceptable that the TV has been out of service for more than a month and I'm still waiting. It had good sound, a good picture, and was very user-friendly. And.its going to take more than 3 weeks to get the part in and installed.The broken TV may be a single case out of many good reviews, but the customer service I've been receiving has been horrible. The video display would go black upon start up and we would have sound but no picture. More recently, the TV picture went blank and never came back on. The good news is that the TV broke while under warranty. They are ultimately honoring their warranty, but the customer service is poor and the timining is worse.
Easy setup, flawless performance, bright and sharp picture--and the prices are down now from what they were when I bought it last year. I've had this TV for nearly a year now and I have absolutely no complaints, except that since I live in the boonies, I can't get the DirecTV HD Satellite so I can't take advantage of that feature. However, the picture is so much better than the one on my old Zenith 27" that I feel as if it is HDTV anyway. Compare it to the SONY, which has a similar picture quality and it's a no-brainer. Go Toshiba.
This television only worked for 2 days, then it would not turn on. The advice from Toshiba was to unplug it and plug it in again--did not work. This brand new TV has now been out getting fixed for 2 weeks and we have been told that it will be another 2 weeks to order another part. Not happy with this TV at all.
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